FAQ

Shipping:


Do you ship internationally?

Absolutely! We are very excited to offer registered delivery worldwide with capped postage and handling charges.

How much does shipping cost?

Shipping charges all have capped pricing so we can offer you the best possible value on our product. We ship all orders registered with Australia Post so we know it gets to you safely and promptly.

  1. Domestic delivery (within Australia) is free for all purchases

  2. International delivery (worldwide) - capped at $18.00 (AUD) for all purchases.


How long does delivery take?

Delivery times can vary depending on metropolitan and regional areas. The delivery timeframes are listed below.

  1. Domestic delivery (within Australia) - for domestic delivery postage times range between 2-7 business days. We ask our customers to allow up to 7 business days for unforeseen circumstances, though we expect your order will arrive earlier.

  2. International delivery (worldwide) - for international delivery postage times range between 3-10 business days. We ask our customers to allow up to 12 business days for unforeseen circumstances, though we expect your order will arrive earlier.


Payment:

What payment methods are available?

It is our goal to make shopping with us convenient and secure. We are happy to have two separate payment methods available to suit our customers needs:

  1. Secure checkout with PayPal (requires credit card)

  2. Direct deposit


How does Paypal work?

PayPal is secure and streamlined payment system recognised internationally as one of the most secure online payment systems available. It allows for secure and streamlined purchases using your credit card or PayPal account.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Your personal information sits behind an electronic firewall, which is not directly attached to the internet so your personal information is available only to authorised users.


How does direct deposit work?

If you don’t have a credit card for online purchases you can confirm your order with us using our direct deposit service. Direct deposit is a safe and easy way to make purchases online without the need for a credit card.

To make a purchase using direct deposit simply head to our contacts page and let us know (i) which products you would like to order and (ii) a name and billing address.

We can then send you the order confirmation with payment instructions. Using this service you are able to confirm your order with your preferred online banking provider.


Do you retain any credit card information on file?

We don’t retain any of our customers credit card information on our servers at all. Once an order has been confirmed payments are made directly with PayPal who process all transactions through their secure payment systems (see above: How does PayPal work).